VarsityAlly Market

    Support

    Help with an order, your account, or selling on VarsityAlly Market.

    Email us

    Write to support@varsityally.com and we will pick it up. Please include:

    • The email address on your account.
    • The order number, if it is about an order.
    • What you expected to happen, and what happened instead.
    • A screenshot, if there is something to see.

    Never send your password or your full card number — nobody here will ask you for either.

    Orders and payment

    Every order keeps its own history, so the fastest route to an answer is almost always the order itself rather than an email.

    Something is wrong with an order

    Open the order and report the problem on it. That attaches your report to the order and to the store, so whoever picks it up can already see what you bought, what you paid and where it got to.

    Go to your orders

    I want a refund

    Refunds are decided by the store you bought from, not by the platform, and the decision and any money moved are both recorded on the order. Report the problem on the order to start that conversation.

    Go to your orders

    My order shows two statuses

    One is how far the store has got with preparing it, the other is whether it has been paid for. They move independently — an order can be paid and not yet ready, or ready and not yet paid.

    Go to your orders

    My basket became several orders

    Each store fulfils and is paid separately, so a basket spanning three stores becomes three orders you can track apart. Where every store takes the same payment method, you are still charged once.

    How long do I have to pay?

    An unpaid order stays open for a limited window and the deadline is shown on the order itself. After it passes the order is closed and the stock goes back.

    Go to your orders

    Your account and your data

    Change your details, or close your account

    Everything about your account lives in the Account Centre: contact details, addresses, notification settings, a full export of what we hold, and account deletion.

    Open the Account Centre

    Verifying that you are a student

    University verification is about you as a person rather than about any one store, and it is what unlocks student-only features such as claiming a Give listing.

    Open the Account Centre

    You cannot sign in

    Use the "forgot password" link on the sign-in screen first — it works even if you originally signed up with Google or Apple, as long as the email address is the same. If that does not reach you, email us from the address you signed up with.

    Go to sign in

    Selling on VarsityAlly

    How do I start selling?

    You can open a store from the same account you shop with. There is a short setup, and the seller agreement to accept, before your store is visible.

    Read about selling

    When do I get paid?

    Payouts go to a bank account you have verified, and your seller Finance area shows what is available, what is still pending and what has already been paid out.

    Open Finance

    Signed in? The Help menu in the header has guided walkthroughs of the page you are on, plus longer articles on verification, payouts and commission.